Privacy Policy

Who we are

Zebra Plumbing and Heating Limited ("we", "us", "our") is the data controller responsible for your personal data. Our registered office is 60a Racecourse Road, Gallowfields Trading Estate, Richmond, DL10 4TF, and we are registered in England & Wales under company number 14257289.

If you have any questions about this policy or how we handle your data, contact us at info@zebraplumbingandheating.co.uk or on 01748 883055.

Information we collect

We only collect the information we need to answer your enquiry and provide our services. This may include:

• Contact details you give us — your name, phone number, email address and postal address
• Details about your enquiry — the boiler, heating or plumbing work you need, and any information you share via our contact or quote forms
• Technical data — your IP address, browser type and how you use our website, collected through cookies and analytics

How we use your information

We use your personal data to:

• Respond to your enquiries and provide quotes
• Arrange and carry out the work you have asked us to do
• Contact you about your job, appointment or quote
• Improve our website and services
• Meet our legal and regulatory obligations (for example, gas safety records)

Legal basis for processing

Under UK data protection law, we rely on the following legal bases: your consent (for example, when you submit a form); the performance of a contract (to carry out work you have booked); our legitimate interests (to run and improve our business); and legal obligations (to keep required records).

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics via Google Tag Manager, to understand how visitors use the site so we can improve it. You can control or delete cookies through your browser settings.

For more on managing cookies, see the Information Commissioner's Office guidance.

Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us run our business — for example, our website hosting, our enquiry/CRM form provider and analytics providers — and only so they can perform services on our behalf. We may also disclose information where required by law.

How long we keep your data

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to meet any legal, accounting or reporting requirements. Gas and heating safety records are kept for the periods required by regulation.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, where applicable
• Object to or restrict how we use your data
• Request that we transfer your data to another provider

Making a complaint

To exercise any of your rights, contact us at info@zebraplumbingandheating.co.uk. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.