Frequently asked questions

We're based in Richmond and cover homes and businesses across North Yorkshire and County Durham — including Darlington, Thirsk, Northallerton, Stockton-on-Tees, Durham and the surrounding towns. Not sure if we reach you? Send us a message and we'll let you know straight away.

It depends on the boiler and your home, but you can get a fixed price in minutes using our online quote tool — no waiting for a salesperson. We supply Worcester Bosch, Baxi, Ideal, Vaillant, Grant, ATAG & many more, and finance is available to spread the cost.

No. Quotes are free and no-obligation. You get a clear, fixed price in writing before any work is booked in, and there’s no call-out fee for quoted work.

Yes. We’re Gas Safe registered, so all gas and boiler work is carried out and certified to current standards, and we’re OFTEC OIL registered for oil work too. Our engineers are fully qualified, we hold public liability insurance, and the right paperwork is provided on completion.

As accredited installers for Worcester Bosch, Baxi, Ideal, Vaillant, Grant, ATAG & many more, we can register manufacturer warranties of up to 18 years on parts and labour, depending on the boiler you choose. All our installations also come with a 2-year workmanship warranty.

Yes — if you’ve got a boiler breakdown, no heating or hot water, or a leak that can’t wait, call our out-of-hours line on 07498 724733 and we’ll get to you as quickly as we can.

We do. Alongside domestic boilers and heating we handle commercial plumbing, heating and installation work, from one-off repairs through to full fit-outs.